Fraud Blocker

Returns

We stand behind our teas and teaware, and want you to be satisfied with them. We'll always do our best to take care of clients—we can promise to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.


FREQUENTLY ASKED QUESTIONS

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What is your return policy?
Do I need a receipt for my purchase?
Do you take everything back?
Is there a time limit?
Are there restocking fees?

 

ABOUT RETURNS AND EXCHANGES

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RETURNING BY MAIL (U.S.)

Start by writing us and letting us know what the problem is; be sure to include your order number. Send in your item(s) to us, being as careful as you can with the packaging (especially if it's ceramics). Your return will be processed within 10-14 business days. And call us anytime! 415-462-3313. We love talking to our clients and -- really! -- we will do our best to solve any problem you have.

CREDIT/REFUNDS

We'll happily give you store credit on any purchase you've made that you're not happy with, for any reason at all. Refunds can also be arranged for all goods that can be resold (primarily ceramics; alas, we can't accept matcha that's been opened). 

GIFT CARDS

Gift Cards can't be returned.

INTERNATIONAL RETURNS

Alas, we can't offer returns for international purchases. But we want to help! Try us for some kind of creative solution.


Questions? Call 415-462-3313.



FREQUENTLY ASKED QUESTIONS

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What is your return policy?

We handle returns on a case-by-case basis, with the ultimate objective of satisfying the client. That said, we can't accept (and certainly can't resell) matcha that has been opened. We stand behind our goods and services and want our clients to be satisfied. We'll always do our best to take care of you, and will on occasion go to absurd lengths if we can! Try us.

Return Instructions:

  1. Package items securely in their original boxes and or envelopes.
  2. All products should be wrapped in original packing that was provided to secure them for return. Make sure that fragile items are packed and wrapped properly in order to avoid damage during transit.
  3. Print the return label that has been provided by us and attach this to the boxes. Please make sure the label is attached securely with any barcodes being visible so that the courier can scan these with ease. 
  4. Your refund will be returned in the form of store credit.

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Do I need a receipt from my purchase?

Not really. We've got you in our system. Though an order number always helps.
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Do you take everything back?

We'll do our utmost to take care of you, but from time to time we cannot accommodate a return.We cannot accept matcha that has been opened.
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Is there a time limit?

We ask that you return anything you're not happy with as quickly as possible, and not more than 14 days.
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Are there restocking fees?

No.
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